Need help setting up your computer or mobile device for video visits?
Contact MyChart Customer Service at (415) 514-6000, 24 hours a day, seven days a week.
Please do this well in advance of your appointment.
Download Zoom
1. Open the App Store or Play Store.
2. Search for Zoom One Platform.
3. Download.
Find your Video Visit Details
1. Open the MyChart app.
2. Log in.
3. Tap Visits.
4. Find your scheduled video visit.
Complete eCheck-in
1. Tap the eCheck-in button below your visit.
2. Complete any steps on screen to update insurance, sign forms, etc.
You can eCheck-in up to 7 days prior to your visit.
Need to Invite a Guest?
Have a Join video visit button?
1. Tap View and Invite Participants, then tap Invite a new guest.
2. Select from a list of guests, or enter new guest contact information.
3. Tap Send.
Have a Meeting ID or Link?
Copy the link and send to your guest by text or email.
Start your Video Visit
1. A few minutes before your appointment time, go to Visits.
2. Find your scheduled appointment.
3. Tap the Join video visit button.
Don't see a button? Click the Zoom meeting link instead.
Have a meeting ID instead? Open the Zoom app, tap Join, and enter the meeting ID.
4. Enter your first and last name if prompted.
Join Audio & Video
1. Allow the Zoom app to access your camera and microphone.
2. Choose Wifi or Cellular Data.
3. If you don't see yourself on screen, tap the Start Video button.
