Smartphone and Tablet Video Visit Instructions


Need help setting up your computer or mobile device for video visits?

Contact MyChart Customer Service at (415) 514-6000, 24 hours a day, seven days a week.

Please do this well in advance of your appointment.


Download Zoom 

1. Open the App Store or Play Store.

2. Search for Zoom One Platform.

3. Download.

Screenshot of downloading Zoom from Apple App Store


Find your Video Visit Details

1. Open the MyChart app.

2. Log in.

3. Tap Visits.

4. Find your scheduled video visit.

Screenshot of MyChart mobile app with Visits outlined in red


Complete eCheck-in

1. ​​​​​​Tap the eCheck-in button below your visit.

2. Complete any steps on screen to update insurance, sign forms, etc. 

You can eCheck-in up to 7 days prior to your visit. 

Screenshot of MyChart mobile, with eCheck-in button outlined in red


Need to Invite a Guest?

Have a Join video visit button?

1. Tap View and Invite Participants, then tap Invite a new guest.

2. Select from a list of guests, or enter new guest contact information.

3. Tap Send. 


Have a Meeting ID or Link?

Copy the link and send to your guest by text or email.

Screenshot from MyChart with View and Invite Participants Outlined


Screenshot of MyChart with Invite a Guest highlighted


Screenshot of MyChart mobile invite guest details


Start your Video Visit

1. A few minutes before your appointment time, go to Visits.

2. Find your scheduled appointment.

3. Tap the Join video visit button.

Don't see a button? Click the Zoom meeting link instead. 

Have a meeting ID instead? Open the Zoom app, tap Join, and enter the meeting ID.

4. Enter your first and last name if prompted.


Screenshot of MyChart mobile app with Join Video Visit button outlined in red

Screenshot of MyChart Mobile app with Zoom meeting link outlined in red


Join Audio & Video

1. Allow the Zoom app to access your camera and microphone.

2. Choose Wifi or Cellular Data.

3. If you don't see yourself on screen, tap the Start Video button.

Screenshot of Zoom app with Wifi or Cellular Data outlined in red


Watch video instructions

Download these instructions as a PDF