NOTE: Starting May 30, 2020, you will need a new version of Zoom for your video visit. Please update the Zoom app on your device by visiting the Apple App Store or Google Play. To update Zoom on a computer, visit For assistance, call MyChart Customer Service at (415)514-6000.

UCSF offers Video Visits, which allow you to see your provider without leaving home. You can use a smartphone, tablet or computer with a camera to see and hear your provider, all without the inconvenience of travel, parking or time away from work.

If you have scheduled a video visit, click a button below for instructions on getting started. If you haven’t, be sure to discuss video visits with your provider to see if they are right for you.



Set Up Your Device for Video Visits


Instructions for smartphone or tablet users 








click to test connection


Instructions for Mac or PC users



click to test connection




Need help setting up your computer or mobile device for video visits?

Contact MyChart Customer Service at (415) 514-6000, 24 hours a day, seven days a week.

Please do this well in advance of your appointment.