Mac and PC Video Visit Instructions

 

Need help setting up your computer or mobile device for video visits?

Contact MyChart Customer Service at (415) 514-6000, 24 hours a day, seven days a week.

Please do this well in advance of your appointment.

Download Zoom 

1. Go to https://zoom.us/download.

2. Download Zoom Client for Meetings.

3. Install the downloaded file.

4. Join a test meeting at https://zoom.us/test​​​​.

Screenshot of homepage at https://zoom.us/download, with a blue Download button under Zoom Client for Meetings.

    Find your Video Visit Details

    1. Go to https://www.ucsfhealth.org/mychart.

    2. Log in with your MyChart username and password.

    3. Click Visits.

    4. Find your scheduled video visit.

    UCSF MyChart with Visits outlined in red

      Complete eCheck-in*

      1. Click the eCheck-in button next to your visit.

      2. Complete any on screen steps to update insurance, sign forms, etc. 

      *You can eCheck-in up to 7 days prior to your visit. 

      Image of MyChart upcoming patient appointments, with red outline indicating to click the blue eCheck-in button for the date of your visit.

       

      Start your Video Visit

      1. A few minutes before your appointment time, go to Visits.

      2. Click Details next to your appointment.

      3. Click Begin Video Visit button.

      Don't see a button? Click the Zoom meeting link instead. 

      Have a meeting ID instead? Open Zoom, click Join, and enter the meeting ID.

      4. Enter your first and last name if prompted.

      Image of MyChart patient appointment detail, with red outline around the blue Begin Video Visit button

      Image of MyChart patient appointment details, with red outline around the Zoom Meeting Link.

        Join Audio & Video

        1. A window will appear with choices for audio connection. Choose Join with Computer Audio.

        2. Otherwise, choose Phone and dial in.

        3. If you don't see yourself on screen, click the Start Video button.

        Image of Zoom audio choice window with a red outline around the blue Join with Computer Audio button

        Image of Zoom window, with red outline around the Start Video button

          Watch video instructions

          Download these instructions as a PDF